Refund policy
This policy explains when our consultancy service fee can be refunded. Government, embassy, university, test, medical and other third-party fees are paid to those bodies, are not held by us and cannot be refunded by us. The exact refund terms for your case are written in your service agreement.
When our service fee may be refunded
- If you cancel in writing before we start work on your file, we refund the service fee paid, less any amount stated in your agreement for work already done.
- If we are unable to provide the agreed service for reasons within our control.
When our service fee is not refunded
- After the application has been filed, because the work has been done.
- If an application is refused. Decisions are made by the government or university, not by us.
- If you gave false or incomplete information, or did not provide documents in time.
How to request a refund
- Email info@sunoverseasvisa.com with your name, file number and reason.
- We confirm receipt and reply with a decision within 15 working days.
- Approved refunds are paid to the original payment method within 15 working days of the decision.